I received a payment notification. What does it mean?
It means that automatic renewal of your subscription is activated. You select your subscription type and agree to auto-renewal terms during your first Premium/Premium PLUS or VIP subscription payment. Next payment is debited automatically according to the selected tariff – this way you save your time by not paying for the subscription again each time.
Mobile payment page
I want to turn off auto-renewal for the next month
Go to Settings and select the Subscriptions section. Click on the blue "Learn more" text below the subscription you are interested in. Then tap on "Cancel Subscription" to turn off your subscription's automatic renewal for the next month.
Note! Once you cancel auto-renewal, you will be able to use all the benefits of your paid subscription until the end of the paid period.
You can always renew your subscription by clicking on the Premium/Premium PLUS button or VIP status.
I have no active subscriptions, but still was charged. What to do?
Such cases are considered on an individual basis. Please contact our Support Team and we’ll deal with the problem. It won’t take much time: the average response time to an application is 15 minutes. Our specialists are interested in helping you to solve the issue and choose the best solution.
You can find out more about subscriptions in the Subscription Terms.